For UK private hire and taxi firms

How well does your firm take bookings today?

Answer twelve quick questions about your own firm. It takes about two minutes, and you get a score out of 100 with the three gaps worth fixing first.

Your score shows straight away, before we ask for any details.
It's worked out only from your answers, and it doesn't compare you with any other firm.

The booking scorecard

Question 1 of 12

01When a customer rings at 2am, what happens?

Someone we pay answers and books the jobAn answering service takes a messageI answer it myself on my mobileIt goes to voicemailIt rings outWe don't take bookings at night

02On a busy Friday night, what happens to a call nobody's free to take?

Someone else in the office picks it upIt keeps ringing until someone's freeIt goes to voicemailIt rings outI'm not sure

03How long has your office been missing calls when it's busy or shut?

We don't miss callsOnly in the last few monthsFor about a yearFor yearsI'm not sure

04How can customers book with you today?

Tick every one that works now.

Ringing the officeWhatsAppText messageEmailA booking form or page on our website

05Where do your bookings live?

In booking or dispatch softwareIn a spreadsheetIn a diary or on paperIn WhatsApp chats and textsA mix of these

06When someone books, how do they get a confirmation?

By text and by emailBy text onlyBy email onlyThey don't, unless they ask

07How can a customer pay by card before the journey?

We send them a secure link to payThey pay online when they book on our websiteWe take their card number over the phoneOnly in the car, by card or cash

08Can a passenger see where their car is before it turns up?

Yes, they get a link to track the carNo, they ring the office to askI'm not sure

09Do your drivers carry an app with your firm's name on it?

Yes, an app with our name, logo and coloursThey use an app with another company's name on itNo app. Jobs go to them by phone, text or WhatsApp

10How many cars do you run?

1 to 45 to 1516 to 6061 to 200More than 200

11Which town is your firm in? Your town

12What do your missed calls cost you in a month?

Leave both boxes empty if you'd rather not say. Every figure in it comes from you.

Missed calls a day that would have been a job × Your average fare (£) × 30 days

Your result

/100

This score comes only from your answers. It doesn't compare you with any other firm.

How the score works

Each answer earns points for how many of your bookings it keeps hold of. Night calls and calls in the busy hours are worth 20 points each, and the ways customers can book are worth 15.

Where your bookings live and your drivers' app are worth 10 points each. Card payment is worth 9, and confirmations and tracking are worth 8 each.

Your score is the points you got out of 100. The questions about how long you have missed calls, your cars, your town and your sum score nothing.

The gaps worth fixing first

On your answers there's no big gap to fix. If calls still ring out when you're busy, a week of counting them by the phone will show you when.

Your missed-call sum

See it working in a free booking review

Get your full result by email

Leave your details and we'll email you every answer, what it means for your bookings and what fixes it.

Your name Name of your firm

Email Mobile

Joe can ring me about my scorecard on the mobile number I've given. Joe can email me about Dispatch AI. That's up to four emails over the next month, and I can stop them at any time.

Leave this empty

We'll email you your full result whether or not you tick either box. We only use these details to send it and, if you've ticked a box, to contact you the way you chose. CABO TECH SOLUTION AI LTD, which trades as Dispatch AI, keeps them for 24 months. You can tell us to stop at any time, and our privacy notice explains the rest. Privacy notice

Thanks. Your full result is below.

Every answer, and what it means

The free booking review

Watch our phone agent book a job in a 30-minute call with Joe

Joe goes through how your firm takes bookings now, and you watch our phone agent book a test job. It's free, and there's nothing to sign.

Book a free booking review