Night calls ring out
A call your office can't pick up rings out, and the customer rings someone else.
You told us
A free growth check for UK private hire and taxi firms
Find out what your night calls are costing you
You told us the phone rings out at night. Answer a few more questions and see what you're missing, and what would change if the night calls were booked instead.
Why this check
A call at two in the morning is often an early airport run, booked days ahead by someone who rings the next firm when nobody answers.
This check asks who answers your line at night now, what happens when two calls come in at once, and what a typical job is worth to you, so the result is about your nights and nobody else's.
Your result
What you're missing
Where bookings slip through today
You're the one up with the phone
Nights mean sitting up with the phone yourself, or letting it ring.
You told us
You pay for night cover
On a quiet night, paying someone to sit by the phone is dead money.
You told us
Calls ring out in the rush
On a Friday the phone never stops, and while you're on one call the next one rings out.
You told us
Customers can't book on your website
Anyone who'd rather book online has to ring you instead, and a call nobody answers is a job that goes elsewhere.
You told us
Customers can't book by WhatsApp or text
Customers who'd rather send a message than ring have no way to book you.
You told us
WhatsApp bookings are handled by hand
Each message waits for someone to answer it and type the job in.
You told us
Your bookings aren't in one system
Bookings are in the diary and on WhatsApp, and if you're off sick nobody else knows what's on tomorrow.
You told us
Your drivers carry someone else's app
The app on your drivers' phones has somebody else's name on it.
You told us
Jobs go out by phone and WhatsApp
Every job reaches a driver as a call or a message, and nothing ties it to the booking.
You told us
What changes with Dispatch AI
Here's what we'd switch on for your firm
Each part is live today, and each one answers something you told us.
Phone agent
Answers your booking line like a receptionist, and books the job
- When your office can't pick up, the agent answers, quotes your prices and books the job.
- We put it on the calls your office can't answer, when the line rings out and overnight, or on your whole booking line if you'd rather. You choose the hours.
- Each phone agent takes up to 10 calls at once. If you need more, we can add capacity on a higher tier.
Answers
Online booking and chat
A booking page and a chat assistant on your website
- An online booking page and a chat assistant for your website, with your fixed prices.
- If a customer starts a booking or a quote and doesn't finish it, they get an automatic follow-up email so they come back and book.
Answers
WhatsApp, text and email bookings
Bookings by message land with your calls
- Customers can book on WhatsApp, and those bookings land in the same system as your calls.
- Customers can book by text or by email too. It replies and books the job.
Answers
One booking system
Every booking in one place, whoever took it
- Customers book by phone, WhatsApp, text, email or on your website, and every booking lands in one system.
- Know which ads and leaflets bring you bookings.
Answers
Your own driver app
Your firm's name, logo and colours on your drivers' phones
- Jobs go straight to your drivers on your own branded app. Apple and Google usually approve it within one to two weeks.
Answers
Texts, payment links and tracking
What your passengers get once they book
- The passenger gets a text and an email to confirm, a secure link to pay by card, and a live link to track the car.
Answers
Incoming call 22:4707700 900412
Ringing at the office 1
Rang out
Phone agent answered
00:41
The office line rang four times and nobody picked up.
- Phone agent 00:02
You're through to Your Firm bookings. I'm the automated booking assistant, and this call is recorded.
- Caller 00:09
It's Mrs Patel. The airport for half four tomorrow morning, please.
- Phone agent 00:14
Hello Mrs Patel. Elm Road to the airport at 4.30am is £36, fixed. Shall I book your return as well?
- Caller 00:31
Not yet, thanks.
Your fixed zone priceElm Rd Airport£36
Booked by the phone agent. Mrs Patel has had her text and email.
- 04:3014 Elm Rd → AirportMrs Patel£36Phone agent
- 05:15High St → StationR. Hughes£14Website
- 06:00Mill Lane → AirportJ. Okafor£42Office
- 07:40Park Rd → HospitalD. Evans£22Phone agent
22:48
Your FirmText message
Today 22:48
Your Firm: booking confirmed for 04:30 tomorrow, 14 Elm Rd to the airport, £36.
Your Firm DriversNew job at 04:30
Incoming call 17:5207700 900738
Ringing at the office 1
Rang out
Phone agent answered
00:41
The office line rang four times while everyone was on another call.
- Phone agent 00:02
You're through to Your Firm bookings. I'm the automated booking assistant, and this call is recorded.
- Caller 00:08
It's Dan Hughes. Can I book a car from the Crown on the High Street to Mill Lane for quarter past seven tonight?
- Phone agent 00:16
Hello Dan. The Crown to Mill Lane at 7.15pm is £14, fixed. Shall I book it?
- Caller 00:24
Yes, please.
Your fixed zone priceThe Crown Mill Lane£14
Booked by the phone agent. Dan Hughes has had his text and email.
- 19:15The Crown → Mill LaneD. Hughes£14Phone agent
- 19:40Station → Park RdS. Ali£12Office
- 20:10Park Rd → AirportK. Byrne£38Website
- 21:00Mill Lane → StationT. Price£11Phone agent
17:53
Your FirmText message
Today 17:53
Your Firm: booking confirmed for 19:15 today, the Crown to Mill Lane, £14.
Your Firm DriversNew job at 19:15
Incoming call 22:4707700 900412
Ringing at the office 1
Rang out
Phone agent answered
00:41
The office line rang four times and nobody picked up.
- Phone agent 00:02
You're through to Your Firm bookings. I'm the automated booking assistant, and this call is recorded.
- Caller 00:09
It's Mrs Patel. The airport for half four tomorrow morning, please.
- Phone agent 00:14
Hello Mrs Patel. Elm Road to the airport at 4.30am is £36, fixed. Shall I book your return as well?
- Caller 00:31
Not yet, thanks.
Your fixed zone priceElm Rd Airport£36
Booked by the phone agent. Mrs Patel has had her text and email.
- 04:3014 Elm Rd → AirportMrs Patel£36Phone agent
- 05:15High St → StationR. Hughes£14Website
- 06:00Mill Lane → AirportJ. Okafor£42Office
- 07:40Park Rd → HospitalD. Evans£22Phone agent
- 08:15Station → HospitalP. Shah£18Account
- 09:00Airport → High StL. Green£36Website
22:48
Your FirmText message
Today 22:48
Your Firm: booking confirmed for 04:30 tomorrow, 14 Elm Rd to the airport, £36.
Your Firm DriversNew job at 04:30
Overnight, on your own line
Phone agent on
6pm10pm2am6am
You choose the hours.
YFYour Firm Drivers
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What the calls that ring out are worth to you
Put in your own two figures and the sum works itself out. We never fill them in for you.
× 30 days
Put in your figures above to see your sum.
a month
What your night cover costs
Only if you know it. Leave the boxes empty if you would rather not say.
We put it on the calls your office can't answer, when the line rings out and overnight, or on your whole booking line if you'd rather. You choose the hours.
For our first operators, every plan includes call minutes, Google Maps and the AI it uses. If you use more minutes than your plan includes, you pay per minute or buy a bundle of minutes. We tell you how many minutes your plan includes before you start.
Your figures, not a promise. What the phone agent books depends on your calls.
Your next step
Take your result further
Free, by email
Send me my personalised expert review
Joe, the founder, reads your answers and emails you a written review of where your firm is missing bookings and what to fix first. It's free, and there's nothing to sign.
Free, 30 minutes
Book a free growth consultation with Joe
A 30-minute call with Joe, the founder, on the phone or a video call. He goes through your answers with you, works out your missed-call sum, and you hear our phone agent book a test job.
- You deal with Joe, the founder, directly.
- There's nothing to sign at the end of it.
We use these details to arrange the consultation you've asked for. If you leave the phone box or the first tick empty, Joe will email you once to fix a time instead. CABO TECH SOLUTION AI LTD, which trades as Dispatch AI, keeps them for 24 months. You can tell us to stop at any time, and our privacy notice explains the rest. Privacy notice